Complaints Filed with the Office of Guardianship Within 30 Calendar Days
C. COMPLAINTS FILED WITH THE OFFICE OF GUARDIANSHIP WITHIN 30 CALENDAR DAYS
- If the complaints are not resolved between the guardian and complainant in 30 days, the complaint may be provided to Guardianship Program.
- The complaint must be in writing. (See accommodation above). (See section 188.8.131.52 Subsection A at www.nmddpc.com/regulations).
- Guardianship Program will acknowledge receipt of the complaint in writing, to all parties. (See section 184.108.40.206 Subsection H at www.nmddpc.com/regulations).
- If Guardianship Program determines an investigation is necessary, Guardianship Program may commence an investigation. The investigation must commence within 15 days. (See section 220.127.116.11 Subsection H at www.nmddpc.com/regulations).
- The guardian and complainant must provide sufficient information to allow Guardianship Program to continue or complete the investigation. (See section 18.104.22.168 Subsections E and H(4) at www.nmddpc.com/regulations).
- Guardianship Program will make a determination decision. This decision must be made within 60 days. (See section 22.214.171.124 Subsection J at www.nmddpc.com/regulations).
- Further actions by Guardianship Program may include, a Corrective Action Plan (CAP) or referral to other agencies. (See section 126.96.36.199 Subsection J(4) at www.nmddpc.com/regulations).
Complaints concerning termination of guardianship, change of guardian, or less restrictive guardianship requires the following:
- Complainant must specify this request in complaint; and
- Have a licensed professional complete the Report of Health Care Professional form. (Request form from Guardianship Program).
- Letter written to judge presiding over case, copy must be provided to guardian and Guardianship Program.
Return to http://www.nmddpc.com/complaints_and_grievances