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Complaints & Grievances

COMPLAINTS & GRIEVANCES

For the regulations behind this statute, go to www.nmddpc.com/regulations and look under 9.4.21.14

A) COMPLAINTS AGAINST A CONTRACTED PROVIDER UNDER CONTRACT WITH THE GUARDIANSHIP PROGRAM SECTION - Go to http://www.nmddpc.com/complaints_against_a_contracted_provider


B) COMPLAINTS FILED WITH THE GUARDIAN - Go to http://www.nmddpc.com/complaints_filed_with_the_guardian


C) COMPLAINTS FILED WITH THE OFFICE OF GUARDIANSHIP - Go to http://www.nmddpc.com/complaints_filed_with_the_office_of_guardianship


D) GRIEVANCES AGAINST THE GUARDIANSHIP PROGRAM  - Go to http://www.nmddpc.com/grievances_against_the_guardianship_program


E) COMPLAINTS AGAINST A NATIONAL CERTIFIED GUARDIAN (NGC) OR NATIONAL MASTER GUARDIAN (NMG) WHO IS CERTIFIED BY THE CENTER FOR GUARDIANSHIP CERTIFICATION (CGC) - Go to http://www.nmddpc.com/complaint_against_a_ncg_or_nmg


F) Additional Documents - Click on the name to get access to each document

1. Documentation of Internal DDPC Process to address complaint in compliance with 9.2.21.14 NMAC

2. Grievance Procedures - Corporate Guardian Contract Attachment

3. Corrective Action Plan Template as stated in 9.4.21.14J NMAC